Customer Service Justification Assignment Example | Topics and Well Written Essays - 500 words

Customer Service Justification - Assignment ExampleThis report was written to booster Crane Worldwide to solve the rising demand for round the clock customer redevelopment. The company has been emergence at a very profuse pace, which is why it is currently overwhelmed by many customer go demands. The report analyzes two alternatives, Telecommute (Alternative A) and Hiring of Personnel in different time zones (Alternative B). The company requires the alternatives to be evaluated based on cost, desirability, implementation, teamwork, and time management. An extensive evaluation of the two methods shows that Crane Worldwide would benefit more if it implements Alternative A. It is cheaper, faster, and make better than Alternative B. Overview of Alternatives The following two alternatives considered in this report meets Crane Worldwide criteria Alternative A Telecommute The connection can opt to hire customer service representatives from one country who can telecommute. It is flex ible and fast relatively cheaper. Currently, many global companies are using this approach to meet the extra customer service demand. Alternative B Hire personnel in different time zones The Company can watch to hire workers in different time zones, which makes it possible to adopt the follow-the-sun approach to customer care service. It operator customers can be served anywhere anytime. The services not interrupted by the time. The creation of different teams in different time zones means that can be divided to meet the needs of all the customers. Criteria